SA/SNZ TS ISO/IEC 20000.5:2023 identically adopts ISO/IEC TS 20000 5:2022, which provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000 1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
