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AS/NZS ISO/IEC 15504.8: 05/24/2013 Information technology – Process assessment, Part 8: An exemplar process assessment model for IT service management

AS/NZS ISO/IEC 15504.8: 05/24/2013 Information technology – Process assessment, Part 8: An exemplar process assessment model for IT service management

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Information technology – Process assessment, Part 8: An exemplar process assessment model for IT service management 05/24/2013

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ISBN(s): 9781743424582

Adopts ISO/IEC TS 15504-8:2012 to define an exemplar PAM that meets the requirements of AS/NZS ISO/IEC 15504.2 and supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes as defined in ISO/IEC TR 20000-4:2010, and the process attributes as defined in AS/NZS ISO/IEC 15504.2. It also provides guidance, by example, on definition, selection and use of assessment indicators.

Attributes

Edition 2nd
Published 05/24/2013
ISBN(s) 9781743424582
Number of Pages 204
File Size 1 file, 2.8 MB
Product Code(s) 10167344, 10167318, 10167381
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