AS/NZS ISO 2789:2022 identically adopts ISO 2789:2022 which specifies rules for the library and information services community on the collection and reporting of statistics for the purposes of international reporting, to ensure conformity between countries for those statistical measures that are frequently used by library managers (but do not qualify for international reporting), and to encourage good practice in the use of statistics for the management of library and information services.
Table of contents
Header
About this publication
Preface
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
3.1 Library
3.2 Library services and use
3.3 Collections
3.4 Access and facilities
3.5 Management
3.6 Funding and expenditure
3.7 Library staff
4 Current tasks of libraries
4.1 General
4.2 Types of libraries
4.3 Changes in user activities
4.3.1 Activities inside the library premises
4.3.2 Activities outside the library premises
5 Uses and benefits of statistics
5.1 Background
5.1.1 General
5.1.2 Objectives
5.1.3 Quality
5.2 Developments in library practice
5.2.1 Contents of library statistics
5.2.2 Sampling
5.2.3 Data for performance measures
5.2.4 Impact data
5.2.5 Other developments
5.3 Selection of statistics for the library
5.4 Use of statistics
5.4.1 General
5.4.2 External communication
5.5 Presenting statistics to stakeholders
6 Reporting statistical data
6.1 General
6.2 Time period to which data refer
6.3 Data estimated by sample
7 Collecting statistical data
7.1 Libraries
7.1.1 Counting administrative units and libraries
7.1.2 Counting types of libraries
7.1.2.1 National library
7.1.2.2 Library of an institution of higher education
7.1.2.3 Special library
7.1.2.4 Public library
7.1.2.5 School library
7.1.2.6 Storage library
7.2 Services and use
7.2.1 General
7.2.2 Users
7.2.2.1 Number of users
7.2.2.2 Types of users
7.2.3 Lending services
7.2.3.1 Loans (excluding interlibrary lending)
7.2.3.2 Renewals
7.2.3.3 In-house-use
7.2.3.4 Reservations
7.2.4 Interlibrary lending
7.2.4.1 Interlibrary lending within the country
7.2.4.1.1 Interlibrary loan requests received from other libraries
7.2.4.1.2 Interlibrary loan requests made to other libraries
7.2.4.2 Interlibrary lending at the international level
7.2.4.2.1 Interlibrary loan requests received from other countries
7.2.4.2.2 Interlibrary loan requests made to other countries
7.2.4.3 Loans to exhibitions
7.2.5 Reference and informational questions
7.2.5.1 Reference questions
7.2.5.2 Informational questions
7.2.6 Copying
7.2.6.1 Photocopies and microforms produced by libraries
7.2.6.2 Photocopying by users (from non-electronic resources)
7.2.7 Electronic document delivery (mediated)
7.2.8 External document supply
7.2.9 Events organized by the library
7.2.9.1 Number of events
7.2.9.2 Attendances at events
7.2.10 Physical visits
7.2.11 User orientation and training
7.2.12 Use of digital resources and services
7.2.12.1 General
7.2.12.2 Number of searches
7.2.12.3 Number of visits
7.2.12.4 Number of rejected accesses (turnaways)
7.2.12.5 Number of downloads
7.2.12.6 Number of Internet accesses
7.2.12.7 Use of the digitized collection
7.2.12.8 Use of documents in the institutional repository
7.2.13 Number of website visits
7.2.14 Services for mobile devices
7.2.14.1 Services for mobile devices offered by the library
7.2.14.2 Usage counts
7.2.15 Social network services
7.2.15.1 Membership on social networks
7.2.15.2 Contents units on social networks
7.2.15.3 Usage of library services on social networks
7.2.16 Services for target populations with special needs
7.2.16.1 General
7.2.16.2 Special collections
7.2.16.3 Use of the special collections
7.2.16.4 Events for target populations with special needs
7.2.16.5 User training for target populations with special needs
7.2.16.6 Long-term services for target populations with special needs
7.3 Collection
7.3.1 General
7.3.2 Books and serials (printed material)
7.3.2.1 Stock
7.3.2.2 Additions
7.3.2.3 Withdrawals
7.3.3 Manuscripts
7.3.3.1 Stock
7.3.3.2 Additions
7.3.3.3 Withdrawals
7.3.4 Microforms
7.3.4.1 Stock
7.3.4.2 Additions
7.3.4.3 Withdrawals
7.3.5 Cartographic documents
7.3.5.1 Stock
7.3.5.2 Additions
7.3.5.3 Withdrawals
7.3.6 Printed music documents
7.3.6.1 Stock
7.3.6.2 Additions
7.3.6.3 Withdrawals
7.3.7 Audiovisual documents
7.3.7.1 Stock
7.3.7.2 Additions
7.3.7.3 Withdrawals
7.3.8 Graphic documents
7.3.8.1 Stock
7.3.8.2 Additions
7.3.8.3 Withdrawals
7.3.9 Patents
7.3.9.1 Stock
7.3.9.2 Additions
7.3.9.3 Withdrawals
7.3.10 Other library documents and items
7.3.10.1 Stock
7.3.10.2 Additions
7.3.10.3 Withdrawals
7.3.11 eBooks
7.3.11.1 Stock
7.3.11.2 Additions
7.3.11.3 Withdrawals
7.3.12 Other digital documents
7.3.12.1 Stock
7.3.12.2 Additions
7.3.12.3 Withdrawals
7.3.13 Databases
7.3.13.1 Stock
7.3.13.2 Additions
7.3.13.3 Withdrawals
7.3.14 Current serials received (at the end of the reporting period; all formats: print, microform, electronic)
7.3.14.1 In print or microform
7.3.14.2 Electronic serials
7.3.14.3 Serials in total
7.3.15 Multimedia documents
7.3.16 Free Internet resources
7.3.17 Documents in institutional repositories
7.3.18 Data in institutional research data repositories
7.4 Access and facilities
7.4.1 Opening hours
7.4.2 Days open
7.4.3 User places
7.4.4 Public access workstations
7.4.5 Catalogue records
7.4.6 Reprographic facilities
7.4.7 eBook readers
7.4.8 Other equipment available for public use
7.4.9 Space
7.4.9.1 Usable area for library functions
7.4.9.2 Usable area by function
7.4.9.3 Gross floor area of library buildings
7.4.9.4 Shelf counts
7.5 Management
7.5.1 Cooperation
7.5.1.1 Cooperative projects
7.5.1.2 Partnership
7.5.2 Library staff research publications
7.5.3 Publications about the library
7.5.4 Preservation/conservation
7.5.4.1 Items treated
7.5.4.2 Appropriate storage
7.5.5 Digitization
7.6 Funding and expenditure (during the reporting period)
7.6.1 Operating (ordinary) expenditure
7.6.1.1 On employees
7.6.1.2 On acquisitions
7.6.1.3 On external document supply and interlibrary lending
7.6.1.4 On streaming services
7.6.1.5 On collection maintenance
7.6.1.6 On premises
7.6.1.7 On information technology
7.6.1.8 On open access publishing fees
7.6.1.9 Miscellaneous
7.6.2 Capital expenditure
7.6.3 Income and funding
7.7 Library staff (at the end of the reporting period)
7.7.1 General
7.7.2 Total staff
7.7.2.1 General
7.7.2.2 Professional staff
7.7.2.3 Qualified specialist staff
7.7.2.4 Other staff
7.7.2.5 Student assistants
7.7.3 Volunteers
7.7.4 Age groups of staff
7.7.5 Gender
7.7.6 Staff training
7.7.7 Professional education
7.7.8 Staff allocation to service areas/working areas
7.7.9 Staff allocation to special services
7.7.9.1 General
7.7.9.2 Staff time spent on cooperative projects
7.7.9.3 Staff time spent on events
7.7.9.4 Staff time spent on preservation/conservation
7.7.9.5 Staff time spent on digitization of analogue materials
7.7.9.6 Staff time spent on services for mobile devices
7.7.9.7 Staff time spent on social media
7.7.9.8 Staff time spent on library evaluation
7.7.9.9 Staff time spent on preparation of training lessons
7.7.9.10 Staff time spent on research support
7.7.10 Library staff in institutional committees
Annex A
A.1 General
A.2 Extensions of given categories already defined in the main standard
A.2.1 Library use and users
A.2.1.1 Library users
A.2.1.1.1 Language
A.2.1.1.2 Gender
A.2.1.1.3 Non-users
A.2.1.1.3.1 General
A.2.1.1.3.2 Counting
A.2.1.1.4 Indirect users
A.2.1.1.4.1 General
A.2.1.1.4.2 Counting
A.2.1.2 Other categories of loans
A.2.1.3 Loans on specific days
A.2.1.3.1 Physical units on loan
A.2.1.3.2 Physical units in use within the library
A.2.1.4 Reference questions
A.2.1.5 Informational questions
A.2.1.6 Duration of physical visits
A.2.1.6.1 General
A.2.1.6.2 Counts via detectors
A.2.1.6.3 Counts via checking visitors’ WiFi devices
A.2.1.6.4 Counts via Bluetooth tracking
A.2.1.6.5 Counts via user registration at entries and exits
A.2.1.6.6 Estimation via exit surveys
A.2.1.7 User activities during library visits
A.2.1.7.1 General
A.2.1.7.2 Physical visits
A.2.1.7.3 Virtual visits
A.2.2 Collections and expenditure
A.2.2.1 General
A.2.2.2 Subject
A.2.2.3 Mode of acquisition
A.2.2.3.1 Analogue collection
A.2.2.3.2 Digital collection
A.2.2.4 Country of production
A.2.2.5 Language of document
A.2.2.6 Cataloguing
A.3 Further categories
A.3.1 General
A.3.2 Doctoral dissertations and master’s theses
A.3.2.1 General
A.3.2.2 Counting
A.3.3 Government documents
A.3.4 Rare materials collection
A.3.5 Indexing
A.3.6 Documents in digital preservation repositories
A.3.7 Counting additions and withdrawals in merging library units
A.3.8 Publishing by libraries
A.3.9 Services for schools and pre-schools
A.3.9.1 General
A.3.9.2 Services
A.3.10 Services for researchers
A.3.10.1 General
A.3.10.2 The services
A.3.11 Web archiving
Annex B
B.1 General
B.2 Method 1: According to the population to be served
B.3 Method 2: Based on data of one or more previous years
B.4 Method 3: Based on other available data
B.5 Variations
Annex C
C.1 General
C.2 Possible statistics of digital services usage
C.2.1 Statistics of usage
C.2.2 Statistics of users
C.3 Sources of data
C.3.1 Data from the library’s own or cooperative integrated systems
C.3.2 Data from other sources of the library or its institution
