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AS ISO/IEC 30105.4:2017
$149.01
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes, Part 4: Terms and concepts
Adopts ISO/IEC 30105-4:2016, which defines terms and concepts used in the AS ISO/IEC 30105 series.
Table of contents
Header
About this publication
Preface
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Concepts
4.1 General
4.2 ITES-BPO lifecycle process categories
4.3 The assessment framework
4.3.1 ISO/IEC 30105-1 — Process reference model
4.3.2 ISO/IEC 30105‑2 — Process assessment model
4.3.2.1 Process assessment model overview
4.3.2.2 Process dimension
4.3.2.3 Capability dimension
4.3.2.4 Assessment indicators
4.3.2.4.1 Assessment indicators overview
4.3.2.4.2 Process capability indicators
4.3.2.4.3 Process performance indicators
4.3.3 ISO/IEC 30105-3 — Measurement framework and organization maturity model
4.3.3.1 Measurement framework
4.3.3.2 Process capability level model — Achievement of process capability levels
4.3.3.3 Organization maturity model
4.3.3.4 Major elements of the assessment process
4.3.4 ISO/IEC 30105-4 — Terms and concepts
4.3.5 ISO/IEC 30105-5 — Guidelines
5 Interrelationship between International Standards
6 Glossary of acronyms
Bibliography
Cited references in this standard
Please select a variation to view its description.
| Published | 15/05/2017 |
|---|---|
| Pages | 24 |
Please select a variation to view its pdf.
