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AS ISO/IEC 30105.1:2017
$149.01
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes, Part 1: Process reference model (PRM)
Details the process reference model (PRM). Includes process definitions across the lifecycle described in terms of process context, purpose and outcomes, together with a framework defining relationships between the processes.
Table of contents
Header
About this publication
Preface
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of process reference model
5 Process reference model
5.1 Strategic enablement processes
5.2 Relationship processes
5.3 Solution processes
5.4 Transition in processes
5.5 Service delivery processes
5.6 Transition out process
5.7 Tactical enablement processes
5.8 Operational enablement processes
Annex A
A.1 General
A.2 Requirements for process reference models
A.3 Process descriptions
Bibliography
Cited references in this standard
Please select a variation to view its description.
| Published | 11/05/2017 |
|---|---|
| Pages | 24 |
Please select a variation to view its pdf.
