AS ISO 41015:2025 identically adopts ISO 41015:2023, which gives guidance on how facility management (FM) organization influences organizational behaviours to improve facility outcomes
Table of contents
Header
About this publication
Preface
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 General
4.2 Understanding the organization
4.3 Identifying organizational strategic goals and objectives
4.3.1 General
4.3.2 Aligning with organizational goals
4.4 Demonstrating and communicating value
5 Influencing behaviour
5.1 General
5.2 Ability to influence
5.3 Developing key relationships
5.4 Behavioural change
5.5 Value drivers
5.5.1 General
5.5.2 Working with value drivers
5.6 Opportunities to influence
6 Planning for change
6.1 General
6.2 Change process
6.3 Risks and opportunities encountered during changes
6.4 Framework to support behavioural change
7 Aligning FM actions to strategic outcomes
7.1 General
7.2 Outputs and outcomes
7.3 Applying value drivers
7.4 Target outputs
8 Performance evaluation
8.1 General
8.2 Outcome evaluation
8.3 Performance indicators
8.3.1 General
8.3.2 Focus
8.3.3 Attributes
8.4 Evaluation
8.4.1 General
8.4.2 Evaluation attributes
8.4.3 Indicators of success
8.4.4 Evaluation methodologies
9 Improvement
9.1 General
9.2 Continual improvement
9.3 Demonstrating improvement
Annex A
A.1 Scope
A.2 Normative references
A.3 Terms and definitions
A.4 Context of the organization
A.4.1 General
A.4.2 Understanding the organization
A.4.3 Identifying organizational strategic goals and objectives
