AS ISO 41014:2022 identically adopts ISO 41014:2022, which provides guidelines for the development of a strategy for facility management (FM) when the FM organization intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization’s core business; to improve the usefulness and benefits provided by the facilities; aims to meet the needs of stakeholders and to be sustainable in a globally competitive environment.
Table of contents
Header
About this publication
Preface
Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms
3.1 Terms related to facility management
3.2 Terms related to assets
3.3 Terms related to people
3.4 Terms related to sourcing
3.5 Terms related to process
3.6 Terms related to finance
3.7 Terms related to general business
3.8 Terms related to measurement
3.9 Abbreviated terms
4 Understanding the demand organization
4.1 Organization
4.1.1 General
4.1.2 Structure
4.1.3 Human capital
4.1.4 Value system and organizational culture
4.1.5 Management style
4.2 Governance
4.2.1 General
4.2.2 Ownership and use
4.2.3 Leadership
4.2.4 Regulation and compliance
4.2.5 Policy and procedures
4.2.6 Maturity of activities, processes and systems
4.3 Context
4.3.1 General
4.3.2 Business strategy
4.3.3 Objectives, needs, constraints and value drivers
4.3.4 Measuring success
4.3.5 Performance metrics
4.3.6 Markets and competitive analysis
4.3.7 Relationship between core and non-core activities
