AS ISO 30434:2025 identically adopts ISO 30434:2023, which describes a framework of processes, practices and management activities for allocating work to workers
Table of contents
Header
About this publication
Preface
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Workforce allocation
5 Understanding the organization
5.1 General
5.2 Organization characteristics
5.3 Work characteristics
5.4 Worker characteristics
5.5 Allocation characteristics
5.6 Allocator characteristics
5.7 Communication characteristics
5.8 Stakeholders
5.9 Rules and policies
5.10 Objectives and success factors
6 Create a framework
7 Design the process
7.1 General
7.2 Units
7.3 Pools
7.4 Allocation stages
7.4.1 General
7.4.2 Allocation steps
7.4.3 Allocation period
7.4.4 Allocation horizon
7.4.5 Information flow
7.5 Workforce allocator and validator
7.5.1 General
7.5.2 Directed allocation and self-allocation
7.5.3 Allocation systems
7.6 Allocation steps
7.6.1 Step 1: Prepare
7.6.1.1 General
7.6.1.2 Rules and policies
7.6.1.3 Stakeholder requirements
7.6.1.4 Work information
7.6.1.5 Worker information
7.6.1.6 Other information
7.6.2 Step 2: Assign
7.6.2.1 General
7.6.2.2 Matching work and workers
7.6.2.3 Rules and policies
7.6.2.4 Validate outcomes
7.6.2.5 Preventative actions
7.6.2.6 Accept compromise
7.6.3 Step 3: Inform
7.6.3.1 General
7.6.3.2 Co-workers and privacy
7.6.3.3 Allocation changes
7.6.4 Step 4: Respond
8 System measurement
9 Documentation and communication
10 Continual improvement
Annex A
A.1 Characterizing work
A.2 Characterizing workers
A.2.1 General
A.2.2 Availability and preferences
A.2.3 Roles, skills, authorities and restrictions
A.2.4 Other information
Annex B
Annex C
C.1 Airline operations — Pilot workforce
C.1.1 Characteristics
C.1.2 Breakdown in units
C.1.3 Key objectives and success measures for the allocation
C.2 Agile project teams
C.2.1 Characteristics
C.2.2 Breakdown in units
C.2.3 Key objectives and success measures for the allocation
C.3 Waterfall project team
C.3.1 Characteristics
C.3.2 Breakdown in units
C.3.3 Objectives and success factors
C.4 Production — Manufacturing workforce
C.4.1 Characteristics
C.4.2 Breakdown in units
C.4.3 Key objectives and success measures for the allocation
C.5 Contact centre
C.5.1 Characteristics
C.5.2 Breakdown in units
C.5.3 Key objectives and success measures for the allocation
C.6 Emergency services (major incidents)
C.6.1 Characteristics
C.6.2 Breakdown in units
C.6.3 Key objectives and success measures
C.7 Professional services
C.7.1 Characteristics
C.7.2 Breakdown in units
C.7.3 Key objectives and success measures for the allocation
