Provides guidelines for realizing financial and economic benefits through the effective application of eight quality management principles derived from ISO 9000:2005. It is intended to provide top management with information to facilitate effective application of principles and selection of tools that enable success and sustainability of an organization. Annex A includes a self-assessment for use as a gap analysis and prioritization tool.
Table of contents
Header
About this publication
Preface
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Structure of this standard
4.1
4.2
4.3
4.4
4.5
5 Application of the management principles
5.1 Customer focus
5.2 Leadership
5.3 Involvement of people
5.4 Process approach
5.5 System approach to management
5.6 Continual improvement
5.7 Factual approach to decision making
5.8 Mutually beneficial supplier relationships
Annex A
A.1 Maturity level descriptions
A.2 Questionnaire for initial self-assessment
A.3 Questionnaire for comprehensive self-assessment
