AS EN 17161:2025 specifies requirements that enable an organization to design, develop and provide products, goods and services so that they can be accessed, understood and used by the widest range of users, including persons with disabilities
Table of contents
Header
About this publication
Preface
European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization – Design for All approach
4.1 Accessibility following a Design for All approach
4.2 Understanding the organization and its context
4.3 Understanding the needs and expectations of interested parties
4.4 Determining the scope of the Design for All approach within the organization
4.5 Integration with established process systems
5 Leadership
5.1 Leadership and commitment
5.2 Policy
5.3 Organisational roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Design for All approach objectives and planning to achieve them
6.3 Planning for changes
7 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
8 Operation
8.1 Operation planning and control
8.2 Design and development of products and services
8.2.1 Planning to extend the range of users
8.2.2 Identifying the intended users
8.2.2.1 Establishing users and non-users
8.2.2.2 Specifying the intended users
8.2.2.3 Identifying the needs, characteristics and capabilities of the intended users
8.2.3 Requirements to extend the range of users
8.2.4 Realization
8.2.4.1 Developing solutions
8.2.4.2 Approaches to design solutions to achieve accessibility outcomes
8.2.5 Evaluation
8.3 User involvement
8.4 End-to-end chain in relation to accessibility
8.5 Control of and communication with external suppliers
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 User feedback
9.1.3 Analysis and evaluation
9.2 Internal audit
9.3 Management
10 Improvement
Appendix A
A.1 Introduction
A.2 The core mind-set of the Design for All approach
A.3 Human Rights and Design for All approach
A.4 Sustainable development with a Design for All approach
A.5 Access, understand and use
A.6 Examples of Design for All approaches
Appendix B
B.1 Introduction
B.2 Benefits of involving users
B.3 Identifying and understanding current and potential users
B.3.1 Potential users
B.3.2 Demographic statistics
B.4 Planning and performing user involvement
B.4.1 General
B.4.2 Schedule for user involvement
B.4.3 Arrangements
B.4.4 User feedback and market surveys
B.4.5 Ethics of user involvement
B.4.6 End-to-end documentation
Appendix C
C.1 Introduction
C.2 Activities and their inputs
C.3 User input to activities
C.4 Understand and identify the users and the context of use (8.2.2)
C.4.1 Scoping
C.4.2 The importance of users (8.3)
C.4.3 User groups (8.2.2)
C.5 Requirements specification (8.2.3)
C.6 Produce solutions to meet the user requirements (8.2.4)
C.6.1 High level approach
C.6.2 Developing the solution
C.6.3 Detailed design decisions
C.6.4 Evaluation as design progresses
C.6.5 Iteration
C.7 Evaluation (8.2.5)
C.7.1 Evaluation from the earliest stages
C.7.2 Focus on evaluation from the user’s perspective
C.7.3 Iteration and feedback
C.7.4 Conformity assessment
Appendix D
D.1 Introduction
D.2 List: requirements
D.3 List: documented information
Appendix E
E.1 Introduction
E.2 Standards and guidance
Bibliography
Cited references in this standard
Content history
EN 17161:2019
DR AS EN 17161:2025
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