AS 8018.2: 01/01/2004 ICT service management, Part 2: Code of practice for service management

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ICT service management, Part 2: Code of practice for service management 01/01/2004

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ISBN(s): 0733761275

Adopts BS 15000-2:2003 which recommends common terminology for service providers; give a common basis for improvements in services and provide a framework for use by suppliers of service management tools.

Attributes

Edition 1st
Published 01/01/2004
ISBN(s) 0733761275
Number of Pages 24
File Size 1 file, 700 KB
Product Code(s) 10090796, 10090746, 10090761
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