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AS 2561-2010
$125.14
Guide to the determination and the use of quality costs
To provide guidance on identifying and managing quality costs, as part of the overall system of management of an organization.
Table of contents
Header
About this publication
Preface
Foreword
1 Scope
2 Normative references
3 Definitions
4 Economics of quality
5 Management responsibility
5.1 Top Management
5.2 Management review
6 Identify processes and process activities
7 Identify and monitor costs
8 Approaches to cost reporting
8.1 General
8.2 Customer satisfaction
8.3 Reporting models
9 Manage the improvements
9.1 Identify improvement opportunities
9.2 Conduct improvement cost/benefit analysis
9.3 Plan and implement improvement
10 Relationship between traditional prevention, appraisal, failure (PAF) model and the process cost model
10.1 Prevention, appraisal, failure approach to cost modelling
10.2 Process cost model
10.3 Linking the PAF model and the process cost model
Appendix A
A1 The process
A2 Identification of inputs, outputs, controls and resources
A3 The process cost elements
A4 Preparation of the process cost model
A5 Using the process cost model
A5.1 Improvement Teams
A5.2 Identify the process
A5.3 Identify costs
A5.4 Cost report
A5.5 Improvement process
Appendix B
B1 Introduction
Appendix C
C1 General
C2 Example of sources of costs and cost data for the process cost model
C3 Example of sources of costs and cost data for the PAF model
C3.1 Example of sources of prevention costs and cost data
C3.2 Example of sources of appraisal costs and cost data
C3.3 Example of sources of internal failure costs and data
C3.4 Example of sources of data for external failure costs
C4 Management costs
Appendix D
D1 Introduction
D2 Cost indices
Appendix E
E1 Process for using cost and satisfaction data to plan and implement improvements
E2 Example of process cost report for personnel
E3 Examples of tree diagram for improvement
Appendix F
Cited references in this standard
Please select a variation to view its description.
| Published | 02/03/2010 |
|---|---|
| Pages | 26 |
Please select a variation to view its pdf.
