AS/NZS ISO 10014:202X identically adopts ISO 10014:2021 which gives guidelines for realizing financial and economic benefits by applying a top-down structured approach. The structured approach uses the quality management principles and quality management system described in the AS/NZS ISO 9000 family of management system standards.
Table of contents
Header
About this publication
Preface
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Top-down structured approach to realize financial and economic benefits
4.1 Overview
4.2 Top-down structured approach
4.2.1 General
4.2.2 Stage 1 — Analysis of results
4.2.2.1 Evaluate current performance metrics
4.2.2.2 Validate metrics
4.2.2.3 Review results, trends and risks
4.2.2.4 Identify opportunities and metrics at risk
4.2.2.5 Assign action plans
4.2.3 Stage 2 — Analysis of processes
4.2.3.1 Introduction to the cycle
4.2.3.2 Plan
4.2.3.3 Do
4.2.3.4 Check
4.2.3.5 Act
4.2.4 Review and approve results of action taken
Annex A
Annex B
B.1 General
B.2 Generic example
B.2.1 Stage 1 — Analysis of results by top management
B.2.1.1 Current performance metrics
B.2.1.2 Validate metrics
B.2.1.3 Review results, trends and risks
B.2.2 Stage 2 — Analysis of processes by process owners
B.2.2.1 Plan
B.2.2.2 Do
B.2.2.3 Check
B.2.2.4 Act
B.2.3 Back to Stage 1
B.3 Small business example
B.3.1 General
B.3.2 Stage 1 — Analysis of results by business owner (top management)
B.3.2.1 Current performance metrics
B.3.2.2 Validate metrics
B.3.2.3 Review results, trends and risks
B.3.3 Stage 2 — Analysis of process by process owner
B.3.3.1 Plan
B.3.3.2 Do
B.3.3.3 Check
B.3.3.4 Act
B.3.4 Back to Stage 1 — Approve action plan
B.4 Services example
B.4.1 Stage 1 — Analysis of results by top management
B.4.1.1 Current performance metrics
B.4.1.2 Validate metrics
B.4.1.3 Review results, trends and risks
B.4.2 Stage 2 — Analysis of process by process owners
